Manage your operational performance

The execution of your strategy requires the optimum selection of resources, and measuring the appropriate operational KPIs which are central to your performance management, doing so in in-real time to track and adjust your initiatives accordingly to deliver superior results.

Effectively managing the daily performance of your business requires the capture and reporting of information in an easily digestible format. When this becomes a routine process, the resulting business insights are the fuel for making the necessary changes to your projects, portfolios and daily activities.

With i-nexus, your business can control and monitor its performance and promote a measurement culture throughout the organization. Enterprises choose i-nexus to help them deliver against their annual operating targets, and the management of replicable measurement frameworks which establish the foundations they need to drive operational excellence. 

i-nexus underpins a culture of Operational Excellence

10% Improvement in performance by
promoting countermeasure culture

80% reduction in time to
prepare reports

Why is managing operational performance challenging?

Without a shift towards data-based decision-making, organizations struggle to answer questions around their performance to date, what hampers their results, and whether they have the resources to resolve their challenge.

Despite the growth in performance management software, organizations remain plagued by information skepticists and a counterculture to business insights.

But, with more than half of the Fortune 500 ceasing operations since 2000, the imperative to monitor and act upon business performance data is ever-growing.

0
%

of organizations are data-driven

New Vantage Partners

0
%

of employees know where to find data

Harvard Business Review

0
%

of CEOs see data silos as a key performance blocker

PricewaterhouseCoopers

0
%

of organizations use gut-feel over data

Economist Intelligence Unit

How to identify your performance management challenges

Use these characteristics to identify your operational performance management maturity, then review the challenges organizations such as yours typically face.

Use the characteristics to identify your phase then review the challenges organizations typically face

Initial Deployment

  • Early experiments to introduce foundational lean tools (5S, standard work, visual management boards, daily huddles) at a local work team level.
  • Staff/team leaders are still at the stage of becoming familiar with basic tools.
  • Growing recognition of value of CI and a more systematic approach to problem solving but firefighting still widespread.

Scale & Sustain

  • Increasing standardisation of SDQC and visual management across the organization.
  • Wider adoption of greater competence in, and more rigour in, the use of PDCA problem-solving tools e.g. A3s.
  • Centralization/formalization of training programs for operational excellence practitioners/experts (advanced lean tools/six sigma methods, etc.) and creation of a center of excellence to own/train methods.

Integrated System

  • Operational excellence (CI/Daily Management) seen as part of a wider ‘stratex’ business system.
  • Widespread use of lean audits to benchmark processes and share best-practices.
  • CI activity is viewed at all management levels (impact on core value drivers).
  • Leadership recognizes the need to simultaneously run and continuously improve the existing business whilst transforming the business to meet anticipated future customer needs.

Initial Deployment

  • Demonstrating value of using CI tools and freeing sufficient time for CI activity.
  • Choosing the subset of tools and concepts to deploy fist tools and ensure there is sufficient expertise to coach and facilitate early adopters.

Scale & Sustain

  • Standardizing the approach to daily management/problem solving across the enterprise.
  • Building internal expertise to teach and coach improvement methods and apply more advanced methods (DMAIC, DOE, etc.).
  • Establishing the infrastructure to support measurement automation and action tracking.

Integrated System

  • Leveraging best practices at one location/business unit to improve all locations.
  • Successfully integrating review of operational performance/CI with strategy execution review to ensure appropriate time is given to both.
  • Ensuring leaders coach and encourage the behaviors that underpin effective CI.

The digital solution for operational performance management

i-nexus is the platform to run operational management, ensuring that your organization tracks and monitors its efforts in a systematic manner, producing the results you expect.

i-nexus helps you to manage operational performance to deliver your targets, covering the end to end cycle of performance management.

From metrics and initiative tracking via balanced scorecards, to automated reporting and countermeasures, you control your performance.

Organizations choose i-nexus to manage their business performance, reducing the effort and confusion of managing from multiple systems, instead placing focus on data analysis and corrective actions to achieve operational excellence.

Measure performance

Set performance metric targets and track performance with operational scorecards

Capture metrics

Update metrics through data entry and integration with third party systems

Report with regularity

Establish monthly reporting cycles with automated report generation

Identify root causes and implement countermeasures

Bring underperformance back on track by determining root cause and implementing rapid corrective action

Govern and coordinate

Promote standardization and consistency in metric definition, management reporting cycles and operational workflows

Why manage your operational performance in i-nexus?

With i-nexus’ operational performance management software, your organization will be able to keep its finger on the pulse of daily activities.

You can ensure that performance information is routinely captured and utilized to make informed decisions.

Our customers typically benefit from:

Enhanced decision-making through increased accuracy and currency of performance data

Improved performance measurement via timely root cause analysis and countermeasures

Increased agility through access to real-time business insights which enable quicker response times

Reduced effort preparing and managing performance reporting

i-nexus helps you to promote greater performance management

The i-nexus platform supports your entire organization to accurately and regularly report on performance to help drive greater results. We help these areas and people in your business:

Operational leaders

Business unit P&L leaders

CI leaders and teams

i-nexus helps our customers to optimize daily operations

Executing strategy in the digital age requires tools connecting the shared objectives of business strategists and those executing the change. Program and portfolio management leaders directing transformation and/or EPMOs will benefit from investing in strategy execution management to be successful.

Market Guide for Strategy Execution Management Software

Daniel Stang, Philip Allega, Teresa Jones, Gartner, November 2017

We've noticed a significant increase in organizations establishing what Gartner calls a ‘strategy realization office’. This should further drive the clear value case that, if it is worth setting up a dedicated group of people to assure strategic efforts are on point, then it might also be worth providing them with the right tools.

Market Guide for Strategy Execution Management Software

Daniel Stang, Philip Allega, Teresa Jones, Gartner, November 2017

Before i-nexus, we were struggling with spreadsheets to capture process data and publish performance risk scorecards. Now, i-nexus manages the entire process, from data collection and entry, to automated metric reporting. Enabling our stakeholders to access real-time performance reports is helping to drive continuous improvement into everyone’s daily activities.

Hervé Leroy Program Manager, Black Belt Centre at Société Générale

The quality of the presenters and the knowledge and experience were amazing. The degree of information between the participants, plus the insights we got from the presentations was really outstanding.

Joerg Baier General Manager at Maersk

Despite the fact that we all came from a very diverse set of industries, there was a real consistency in the problems we were trying to deal with. Plus the insights we got from the presentations were really outstanding.

Gary Aldam Accelerating Delivery and Performance at GSK

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